Privacy Policy

Last updated February 22, 2024

Thank you for choosing to be part of our community at Service Physics (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our Privacy Policy, or our practices with regard to your personal information, please email us at [email protected].

This Privacy Policy applies to all information collected through our website, https://www.servicephysics.com, (“Site”), mobile applications, (“Apps”), and/or any related services, sales, or marketing (“Services”). Our goal is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us.

To the extent permissible under applicable law, by using our Site, Apps, and/or Services, you signify that you have read these terms and agree to be bound by and comply with them. If you do not agree to be bound by these terms, please promptly exit any Site, Apps, or Services you are using.

If you have questions or comments about this Privacy Policy, you may email us at [email protected].

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when using the Site, Apps, or Services, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us. The personal information that we collect depends on the context of your interactions with us and the Services or Apps, the choices you make and the products and features you use.

The personal information we collect can include the following:

Publicly Available Personal Information:
First name, last name, and nickname; email addresses; and other similar data.

Information automatically collected

In Short: Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Site, Apps, or Services.

This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, Apps, or Services, plus other technical information. This information is primarily needed to maintain the security and operation of our Site, Apps, and Services, and for our internal analytics and reporting purposes.

Online Identifier:
Like many businesses, we collect cookie identifiers, or others such as the ones used for analytics and marketing; tools and protocols, such as IP (Internet Protocol) addresses; and other similar data.

2. How Do We Use Your Information?

In Short: We process your information for purposes based on legitimate business interests, compliance with our legal obligations, and/or your consent.

We use the information we collect or receive:

  • To send administrative information to you: We may use your personal information to send you product, service and new feature information and/or information about changes to our policies and terms of use.
  • For other Business Purposes: We may use your information for other business purposes, such as data analysis, identifying usage trends, and to evaluate and improve our Site, Apps, Services, and your user experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

3. Will Your Information Be Shared With Anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with Services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

  • Consent: If you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: When it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: To fulfill the terms of our contract with you.
  • Legal Obligations: To comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Vital Interests: Where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, potential threats to safety, or as evidence in litigation.

We may share your personal information in the following situations:

  • Vendors, Consultants and Other Third-Party Service Providers: Third parties who perform services for us and require access to such information to do that work. These parties are contractually bound to protect your data.
  • Business Transfers: In connection with or during negotiations of any merger, sale of assets, financing, or acquisition.
  • Affiliates: With our affiliates, provided they honor this Privacy Policy. Affiliates include parent organizations, subsidiaries, joint ventures, or other companies under common control.

4. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it, or securely store it and isolate it until deletion is possible.

5. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate safeguards, but please understand that transmission over the internet is not 100% secure and is at your own risk.

6. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

If we learn that we have collected personal information from a child under 18, we will delete it. If you are aware of such data, contact us at [email protected].

7. What Are Your Privacy Rights?

In Short: You may review, change, or terminate your account at any time.

You can:

  • Log into your account settings and update your information.
  • Email us at [email protected].

You may also unsubscribe from marketing emails via the unsubscribe link or by emailing us. Some information may be retained to comply with legal obligations.

8. Can Do-Not-Track Features Be Activated?

We do not currently respond to DNT browser signals as no uniform standard exists. We will update this Privacy Policy if that changes.

9. How Can You Review, Update, Or Delete The Data We Collect From You?

You may request access, correction, or deletion of your data by emailing [email protected]. We will respond within 30 days.

10. Do California Residents Have Specific Privacy Rights?

In Short: Yes.

California residents can request access, correction, deletion, or restriction of their personal information under the CCPA. Requests can be sent to [email protected].

11. Do We Make Updates To This Policy?

In Short: Yes.

We may update this Privacy Policy as needed. The new version will be identified by the “Revised” date and become effective immediately upon posting. We encourage you to review this page regularly.