Operations Strategy
Build your operations into a strategic advantage. Service Physics helps multi-unit service brands bridge the gap between strategic ambition and operational execution by reducing waste, improving quality, and boosting throughput.
Trusted by leading service brands
They are able to understand nuances that we don’t have to share with them. That is the value of having a team of people like Service Physics that are rooted not just in the science, but also in deep knowledge of the industry.
Turn operational instability into strategic clarity
Are service times slipping, quality inconsistent, or frontline teams struggling with unclear standards? Service Physics develops operations strategies that improve flow, increase throughput, and reduce waste so your teams can execute with confidence. We partner with you to stabilize systems and build habits that scale.
Our operations strategy work eliminates the following barriers:
Gaps in standards and execution
Wasted motion and long wait times
Excess labor and inventory costs
Scattered improvement efforts
The Service Physics methodology
Grasp the situation
Align on business objectives and build an on-site, data-backed picture of how work is really done
Define the problem
Identify operational gaps, quantify waste, and set measurable targets
Conduct experiments
Use plan, do, check, act (PDCA) cycles to test changes in real environments and evaluate feasibility
Measure what matters
Use time and motion studies, capacity models, and throughput metrics to assess systems and resources
Build the roadmap
Document findings, prioritize improvements, and create a plan to pilot, scale, and sustain the changes
Align leadership
Engage decision-makers early and build buy-in for action and accountability
Industry-specific approaches
Foodservice
- Improve speed and order accuracy
Use time and motion studies to reduce service times, streamline order assembly, and eliminate common quality gaps - Optimize labor and equipment capacity
Model peak-hour demand to improve labor deployment and ensure the right tools and resources are in the right place - Simplify multi-channel execution
Streamline processes to support new channels while keeping in-store operations smooth and consistent
Healthcare
- Streamline patient flow
Analyze bottlenecks in scheduling, handoffs, and room turnover to improve throughput and staff efficiency - Identify and remove waste
Conduct workflow observation and data analysis to pinpoint the 7 Wastes and eliminate non-value-added activity - Align leadership on performance drivers
Engage clinical and operational leaders to define priorities, clarify standards, and build aligned improvement roadmaps
Why Service Physics for operations strategy
Most operations strategies sound good in a slide deck but fall apart in the field.
We’re different. We build high-performing operations from the inside out – on-site, with your teams, using real insight to see how work actually happens. Then we work with you to eliminate waste, increase capacity, and create the conditions for growth without expensive capital investments.
Backed by data
We don’t guess – we measure. Our strategies are built on time and motion studies, throughput metrics, and waste analysis.
Focused on what moves the needle
We define problems with clarity, tie improvements to a business case, and prioritize what creates the most value.
Led by leaders, scaled by systems
We work shoulder-to-shoulder with your leadership to build alignment, ownership, and execution across your operation.
Rolling up our sleeves to build operational excellence
Ready to reduce waste, unlock capacity, and turn operational friction into strategic advantage? Contact us today to learn how Service Physics helps design and implement operations strategies that improve quality, reduce cost, and fuel scalable growth.