Time and Motion Studies
At Service Physics, we help multi-unit service brands achieve operational excellence through precise time and motion studies. Our experts analyze how work truly happens across every shift, team, and location—pinpointing bottlenecks, wasted motion, and process inefficiencies that impact performance. By optimizing the systems behind every task and role, we design practical, data-driven solutions that increase efficiency, improve coordination, and enhance throughput.
Trusted by leading service brands
Turn Operational Chaos into Efficiency You Can Trust
Are your workflows helping your team achieve goals—or slowing you down with inefficiency and inconsistency? At Service Physics, we use time and motion studies to uncover how work truly happens across your operation. By identifying wasted effort, process gaps, and unclear handoffs, we help you streamline workflows, improve throughput, and build repeatable systems that teams execute with confidence and customers feel in every interaction.
Our time and motion study consulting helps eliminate the most common sources of operational waste and performance drag, including:
Inconsistent work habits
Inefficient workflows
Labor and roles gaps
The Service Physics methodology
Map Actual Work Processes
Capture every step from start to finish with detailed workflow mapping—revealing where time is lost, handoffs break down, or tasks are repeated unnecessarily.
Analyze Staff Activity and Workloads
Use data-driven time and motion analysis to identify overloaded roles, pinpoint process delays, and uncover hidden efficiency opportunities across teams.
Redesign Workflows and Responsibilities
Rebuild schedules and task lists to remove redundant steps, clarify accountability, and support smoother, more collaborative operations.
Standardize Routines and Expectations
Turn process improvements into repeatable daily actions—ensuring consistent performance across every team, shift, and location.
Test, Optimize, and Scale Improvements
Use real-time performance data and frontline feedback to refine changes, track results, and scale proven best practices organization-wide.
Industry-specific approaches
Foodservice
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Workflow Mapping and Redesign
Conduct detailed workflow analysis across front-of-house and back-of-house operations to identify bottlenecks, reduce congestion, clarify roles, and improve overall throughput and efficiency. -
Role Clarity and Team Coordination
Define clear task ownership and communication flow across departments to minimize overlap, enhance collaboration, and ensure seamless shift transitions. -
Dynamic Staffing Systems
Implement intelligent labor optimization models that adjust staffing levels in real time—helping avoid overstaffing, understaffing, and ensuring consistent service quality and productivity.
Healthcare
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Remove Bottlenecks in Patient Care
Conduct detailed workflow analysis from patient arrival to discharge to pinpoint slowdowns, reduce wait times, and improve the overall flow of care through your facility. -
Enhance Team Coordination
Define clear roles and responsibilities across clinical and support teams to eliminate miscommunication, minimize handoff delays, and strengthen collaboration throughout the care process. -
Drive Repeatable Quality
Establish standardized care routines and evidence-based workflows to ensure every patient receives consistent, timely, and high-quality care—across every shift and department.
Why Choose Service Physics for Time and Motion Studies
Most consulting firms stop at analysis — we go further. While others deliver generic reports, Service Physics partners directly with your teams to observe real workflows, uncover bottlenecks, and implement sustainable process improvements that drive measurable impact.
Our time and motion study services blend operational excellence methodologies with human-centered design to create systems that work in the real world — across every shift, role, and location. The outcome: higher efficiency, reduced labor waste, and consistent performance that scales with your organization.
Built for Operational Consistency
We partner with brands to design standardized workflows, task routines, and operating systems that teams can execute consistently across every shift, role, and location. By eliminating guesswork and variation, we help organizations achieve higher performance standards, reliable results, and repeatable operational excellence—day after day.
Grounded in Real Operational Journeys
We begin with detailed workflow mapping and process analysis—capturing how work truly happens from start to finish. By identifying friction points, bottlenecks, and inefficiencies, we align every step with what matters most for performance, team productivity, and the customer experience. The result: operations that flow smoothly and deliver measurable impact.
Designed for Frontline Teams
Our frontline optimization systems integrate directly into daily routines, roles, and workflows—eliminating wasted steps, reducing confusion, and improving consistency. When every task is clearly defined and supported by smart processes, teams perform faster, deliver better service, and maintain operational excellence across every shift.
Unlock Hidden Capacity with Professional Time and Motion Studies
Boost efficiency, eliminate bottlenecks, and optimize every shift with Service Physics. Our time and motion studies analyze how work truly happens across roles, teams, and dayparts, identifying wasted motion, process delays, and underutilized capacity. Using data-driven insights, we design smarter workflows, improve labor allocation, and help service-driven organizations achieve faster throughput, higher consistency, and better guest experiences.