Program Management Consulting
Service Physics helps multi-unit service brands manage complex initiatives with structure, alignment, and urgency – so programs launch faster, scale smoother, and deliver real results.
Trusted by leading service brands
It’s allowing us to communicate easier, especially the service leads, and the work feels easier overall. Less stressful.
Turn disconnected effort into coordinated momentum
Are your strategic initiatives stalling, or just struggling to scale? Service Physics delivers program management consulting that turns priorities into real progress. We embed with your teams to manage complex, cross-functional programs that need structure, alignment, and sustained velocity.
Our program management consulting services eliminate the following types of execution challenges:
Slow or stalled initiative rollout
Cross-functional misalignment
Limited field traction
Competing priorities and lack of clarity
The Service Physics methodology
Start with Seed, Launch, Grow
Apply a proven innovation framework to guide phased implementation
Validate through metrics
Use performance data to assess desirability, viability, and feasibility at every stage
Coordinate cross-functional execution
Align teams across departments and regions to drive expansion
Refine through feedback
Gather insights from the field to strengthen programs before scaling
Manage risk and resources
Engage stakeholders and proactively address capacity, budget, and delivery risks
Track performance rigorously
Monitor progress against timeline, budget, and quality expectations
Plan for sustainment
Deliver long-term strategies to embed the program into ongoing operations
Industry-specific approaches
Foodservice
- Multi-unit initiative rollouts
Manage regional pilots and phased expansion for programs like labor model redesigns, new product introductions, or digital ordering systems - Franchise and field alignment
Coordinate across corporate and franchise teams to align on execution plans, success metrics, and launch readiness - Operational scaling support
Drive major rollouts with direct field engagement and structured feedback loops to guide continuous improvement
Healthcare
- Seed-launch-grow implementation
Roll out clinical or operational initiatives in stages, using a tested framework to validate feasibility and gain traction before scaling - Stakeholder engagement and risk mitigation
Actively engage regional and clinical leaders to align on goals, address resourcing challenges, and reduce execution risk - Sustainment strategy development
Deliver playbooks and operating guidance to help programs become part of the day-to-day system, not a one-time push
Why Service Physics for program management consulting
Most firms build plans and decks, then step back when it’s time to implement.
We’re different. We embed with your teams to lead high-stakes initiatives from planning through scale. We manage velocity, coordinate cross-functional teams, and use pilot feedback to refine programs in real time. Our approach blends strategic oversight with hands-on execution, so your programs don’t just launch – they succeed.
Execution, not just oversight
We take ownership of execution, keeping programs on track, teams supported, and roadblocks out of the way.
Field-proven, not theory-driven
Every program is piloted, pressure-tested, and refined with insights from the people actually doing the work.
Built to last
We design for long-term success, with sustainment strategies that keep programs thriving after the rollout ends.
Driving a 57% increase in retail store capacity for Peet’s Coffee
Peet’s Coffee partnered with Service Physics to streamline service workflows and boost in-store performance , without major capital investment. Through targeted operational improvements, Peet’s increased throughput, accelerated transaction times, and unlocked $12.9M in new annual revenue potential.
Rolling up our sleeves to lead programs that deliver
Ready to bring structure, speed, and impact to your most important initiatives? Contact us today to learn how Service Physics helps manage and scale complex programs – aligning teams, accelerating execution, and turning priorities into real-world results.