Restaurant & food service consulting
Transforming restaurant operations for scalability and growth.
Running a restaurant chain is complex—balancing speed of service, labor efficiency, and customer experience while keeping costs under control. Service Physics partners with multi-location restaurants and other food service providers to optimize operations, eliminate bottlenecks, and drive measurable business impact. What we do is bring science to the process of restaurant transformation.
Our expertise spans fast-casual, QSR, and full-service restaurants, helping brands streamline workflows, improve the guest experience, and maximize profitability – all without major upfront capital investment.
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Why Service Physics?
Service Physics transforms restaurant operations from the inside out by streamlining service, unlocking capacity, and driving performance. We don’t just hand over a strategy and walk away. We embed on-site, gather data others overlook, and design systems that scale. With roots in high-volume brands like Starbucks and MOD Pizza, our work is grounded in lean principles and built for real-world complexity. If you’re tired of guesswork and generic slide decks, it’s time to work with the team that turns operational friction into clarity, consistency, and growth.
Frontline to Bottom Line Restaurant Consulting Services
Operations Strategy
Restaurants operate on thin margins, and bottlenecks waste labor and hurt service. Service Physics analyzes workflows to reduce waste, improve efficiency, and elevate service without major capital spend.
Service Delivery System Design
We help restaurant brands remove friction from order flow to improve customer and employee experience. From kitchen workflows to digital fulfillment, we design systems that boost speed, accuracy, and profitability.
Management System Design
Scaling requires frontline execution that aligns with strategy. We build management systems that standardize operations and give leaders real-time visibility into labor, costs, and guest experience.
Digital Strategy Consulting
Restaurants collect tons of data, but much of it goes unused. We integrate systems and surface insights to streamline decisions, uncover inefficiencies, and boost performance.
Program Management Consulting
Most consultants walk away after the deck. We embed with restaurant teams to optimize labor, improve workflows, and support execution—from training to rollout.
Customer Experience Consulting
Inconsistent service erodes trust and revenue. We help restaurants define clear service standards, streamline handoffs, and align teams to deliver a consistent, branded experience.
Customer Loyalty Program Design
Loyalty shouldn’t mean endless discounts. We design experience-led programs grounded in customer behavior to boost retention, repeat visits, and check size.
Driving a 57% increase in retail store capacity for Peet’s Coffee
Peet’s Coffee partnered with Service Physics to streamline service workflows and boost in-store performance , without major capital investment. Through targeted operational improvements, Peet’s increased throughput, accelerated transaction times, and unlocked $12.9M in new annual revenue potential.
We eat, sleep, and breathe restaurant operations
Our team helped shape the service operations of one of the most fast-paced, operationally complex, and customer-driven food service operations: Starbucks. The science, process engineering, and lean principles that scaled a global brand – streamlining operations, ensuring top quality, and enhancing the customer experience – are the foundation of how we transform multi-location restaurant businesses today. We look forward to bringing this deep expertise to your restaurant operations.
The experience and insight Service Physics brought to our organization was instrumental in the development of Haven Hot Chicken’s world-class order fulfillment strategies.
Transform your restaurant operations
Ready to streamline your restaurant operations, eliminate bottlenecks, and scale smarter? Let’s talk.