The app
Get the Service Physics app
The Service Physics app is the observation tool our consultants use on the floor of restaurants, hospitals and service operations. Run activity sampling, line-off rate and labor utilization studies in real time, then export the data to CSV or sync it to the cloud for analysis.
It is free to download. An account is required for cloud sync.
What you can measure
- Activity sampling: where each role spends its time across a shift
- Line-off rate: throughput at the counter, line or window
- Labor utilization: productive time against hours paid
Want to see how we use it? Read our guide to time and motion studies or book a strategy call.
Want the data without the homework?
Our consultants run these studies on your floor, analyze the results, and build the roadmap with your team. Book a strategy call to see what the app has found in operations like yours.