The Joy of Ops
The systems, operations, and human behavior behind great customer experiences.
Hosted by the Service Physics team, The Joy of Ops goes inside restaurants, retailers, and hospitality brands to unpack how the best operators build, train, and run their businesses. Real conversations, real floors, no hype.
Latest episode
Operations, told by the people who run them
Every episode digs into what actually happens on the floor: how leading service brands design work, develop their teams, and remove the friction between a great plan and a great shift. Expect conversations with operators, founders, and the Service Physics team about labor, throughput, training, technology, and the human side of running a service business.
Meet your hosts
The Joy of Ops is hosted by the Service Physics team, including co-founders Brian Reece and Steve Crowley, who have spent their careers inside the operations of brands like Starbucks, Panda Express, and Krispy Kreme. Together with Ellis McCue and guests from across the industry, they bring the engineering rigor of the shop floor to the conversations operators are having right now.
Trusted by
Service Physics has helped some of the biggest names in restaurants and foodservice to strengthen operations, including:
Want to be on the show?
We are always looking for operators, founders, and leaders with a real story to tell about running a service business: what worked, what did not, and what you learned on the floor.
If that sounds like you, tell us a little about yourself and what you would want to talk about. We read every application and reply to the ones that are a fit for an upcoming episode.
Never miss an episode
Follow The Joy of Ops on Spotify or subscribe on YouTube and get every new conversation as soon as it drops.